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Our Company Policy

Freight Canadian Customers

Free Freight on orders over $1500 ($1950 for Newfoundland / Labrador, Yukon & the Territories). FOB Montreal for all other orders.

Claims:
We do all that we can to ensure safe delivery of merchandise, despite our best efforts, sometimes we there are damages. Symak cannot be responsible what occurs with numerous transportation companies and carriers that are used to move goods across the country. If you receive a damaged box upon delivery, please make sure that you make note of it upon receipt of the goods when you sign for them. Doing so will aid us in processing your damage claim more efficiently and effectively.

Returns:
Accepted with prior authorization only, please ensure that your rep completes the correct paperwork, or if you deal with us directly contact customer service for help.

Backorders:
We do not backorder any items.
POLICY CHANGE AS OF NOVEMBER 1st 2020

Minimum order: $300.00 net of all applicable taxes, as of November 1st 2020
*Local orders within key region have free freight on order value of $500.00 as of November 1st 2020.
**All order values are net of all regional and national taxes.

Freight U.S. Customers

Free Freight on orders whose value exceeds $1500, except for the following states: Washington, Oregon, Idaho, Montana, Colorado, New Mexico, Arizona, Nevada, California, Utah, Texas, and Wyoming. For these states, freight is capped at 10% on orders whose value exceeds $1500. For Alaska, Hawaii, and non-U.S. locations, freight policy is handled on a case-by case basis.

Claims:
We cannot guarantee safe delivery of merchandise despite our best efforts. Transportation companies relieve us of all responsibility when they pick up your goods from our warehouse. If you receive a damaged box upon delivery, please sign for it as damaged. Doing so will aid us in processing your damage claim quickly.

Returns:
Accepted with prior authorization only.

Backorders:
We do not backorder any items.

Minimum order: $500.00

 
 
 
 
 
 
 
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