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Our Company Policy

Freight Canadian Customers

Free Freight (except for northern territories and Labrador) on orders over $1000 ($1500 for Newfoundland). FOB Montreal for all other orders.

Claims:
We cannot guarantee safe delivery of merchandise despite our best efforts. Transportation companies relieve us of all responsibility when they pick up your goods from our warehouse. If you receive a damaged box upon delivery, please sign for it as damaged. Doing so will aid us in processing your damage claim quickly.

Returns:
Accepted with prior authorization only.

Backorders:
We do not backorder any items.

Minimum order: $300.00

Freight U.S. Customers

Free Freight on orders whose value exceeds $1000, except for the following states: Washington, Oregon, Idaho, Montana, Colorado, New Mexico, Arizona, Nevada, California, Utah, Texas, and Wyoming. For these states, freight is capped at 10% on orders whose value exceeds $1000. For Alaska, Hawaii, and non-U.S. locations, freight policy is handled on a case-by case basis.

Claims:
We cannot guarantee safe delivery of merchandise despite our best efforts. Transportation companies relieve us of all responsibility when they pick up your goods from our warehouse. If you receive a damaged box upon delivery, please sign for it as damaged. Doing so will aid us in processing your damage claim quickly.

Returns:
Accepted with prior authorization only.

Backorders:
We do not backorder any items.

Minimum order: $300.00

 
 
 
 
 
 
 
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